If you are dissatisfied with any aspect of the investment services provided to you by Skerryvore Asset Management, the trading name of BennBridge Ltd (the “Firm”), you can write to:
Chief Compliance Officer
BennBridge Ltd (trading as Skerryvore Asset Management)
45 Charlotte Square
Edinburgh
EH2 4HQ
Alternatively, you can contact the Chief Compliance Officer by telephone on +44 131 202 3070 or by email at compliance@skerryvoream.com.
We take every complaint seriously and your complaint will be handled in accordance with the relevant Financial Conduct Authority (“FCA”) rules and the Firm’s Complaints Policy. The handling of complaints may differ depending upon your status; however, it is the Firm’s policy to aim to resolve every complaint fairly and in a timely manner.
You can obtain a copy of the Firm’s Complaints Policy by contacting the Chief Compliance Officer and in the event that you should have a complaint about the investment services which the Firm provides to you, a copy of the Complaints Policy will be sent to you.
Financial Ombudsman Service
If, as an eligible complainant1, you are dissatisfied with the Firm’s response to your complaint or the Firm fails to resolve your complaint within eight weeks of receipt, you may be entitled to refer your complaint directly to the Financial Ombudsman Service, the contact details of which are as follows:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
0800 023 4567 complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
[1] A person eligible to have a complaint considered under the Financial Ombudsman Service.
